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Latest from the field
July 22, 2026
CSAT From 75% to 96%. How an Outdoor Equipment Brand Fixed Its French Swiss Customer Service in 90 Days.
An outdoor brand fixed its French Swiss customer service in 90 days — CSAT from 75% to 96%, returns down 35%. Here's exactly what changed and why it worked.
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July 17, 2026
Omnichannel Customer Support Integration in APAC Markets
Omnichannel customer support integration is essential for entering APAC markets. Learn how to manage LINE and other messaging platforms in a unified support system across Japan, Thailand, and Taiwan.
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July 10, 2026
Prime Day 2026 Is Over in 23 Markets. Still Coming in Japan, Australia, India, and Brazil. Here’s What Global Sellers Need to Know Right Now.
Prime Day doesn’t end when sales stop. Learn how customer support impacts returns, reviews, and A-to-Z claims — and what global sellers should fix before and after the event.
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July 1, 2026
The Distributor Called in French. The Support Team Only Spoke English. Here’s What That Cost — and How to Fix It.
A real-world example of how lack of multilingual customer support leads to lost business — and how to fix it with the right systems, routing, and global support strategy.
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June 25, 2026
Shared or Dedicated Customer Service? Stop Guessing. Here’s the Answer.
Not sure whether to use shared or dedicated customer service agents? Answer two questions and you'll know.
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June 18, 2026
Jackie Xu at GCS Shenzhen 2026: “Customer Service Isn’t a Cost Center. It’s the Most Effective Trust Amplifier a Brand Has in a New Market.”
At GCS Shenzhen 2026, Callnovo CEO Jackie Xu shared three strategies for building customer trust through omnichannel, localized, and AI-powered support.
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June 9, 2026
International Toll-Free Number: Why Brands Lose 23% of Repeat Customers
Discover how an international toll-free number and multilingual customer support help businesses reduce returns, improve customer satisfaction, and increase repeat purchases worldwide.
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June 3, 2026
How a BBQ Brand Built a Dedicated Customer Support Team and Achieved Five Years of Customer Satisfaction
Learn how a leading BBQ equipment brand maintained five years of consistent customer satisfaction through a dedicated customer support team and omnichannel service.
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