services · content moderation
Why do global brands choose Callnovo’s content review services?
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01 Years of International Experience
Benefit from our extensive experience serving globally renowned enterprises. With a proven track record in content review services, Callnovo brings years of international expertise to ensure the highest quality standards for our clients.
Benefit from our extensive experience serving globally renowned enterprises. With a proven track record in content review services, Callnovo brings years of international expertise to ensure the highest quality standards for our clients.
02 Rich Language Team
Our diverse team comprises content review operation experts fluent in 65+ languages, including Chinese, Spanish, and many more. No matter the language or region, we offer professional review services tailored to your specific needs.
Our diverse team comprises content review operation experts fluent in 65+ languages, including Chinese, Spanish, and many more. No matter the language or region, we offer professional review services tailored to your specific needs.
03 Driven by Technology and Wisdom
Experience the synergy of cutting-edge AI technology and industry wisdom. At Callnovo, we leverage advanced technological solutions and combine them with our deep industry knowledge to deliver highly competitive content review solutions.
Experience the synergy of cutting-edge AI technology and industry wisdom. At Callnovo, we leverage advanced technological solutions and combine them with our deep industry knowledge to deliver highly competitive content review solutions.
04 Customer First, Quality Foremost
At the heart of our approach lies a commitment to prioritizing customer satisfaction and service quality. We view each client as a long-term partner and strive to earn their trust through unwavering dedication to excellence, responsibility, and service quality.
At the heart of our approach lies a commitment to prioritizing customer satisfaction and service quality. We view each client as a long-term partner and strive to earn their trust through unwavering dedication to excellence, responsibility, and service quality.
Callnovo®Multilingual Call Center-Content moderation
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Callnovo Content Review Services:
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Our Commitments:
01 1. Round-the-clock Operations
Benefit from our global service team spread across different time zones, ensuring you receive timely responses and support regardless of the hour.
Benefit from our global service team spread across different time zones, ensuring you receive timely responses and support regardless of the hour.
02 2. Efficiency and Accuracy
Our content review team undergoes rigorous training to ensure swift and precise evaluation of every piece of content, maintaining high standards of accuracy and efficiency.
Our content review team undergoes rigorous training to ensure swift and precise evaluation of every piece of content, maintaining high standards of accuracy and efficiency.
03 3. Protecting Your Brand Image
We are dedicated to safeguarding your brand reputation by ensuring that your content always reflects your brand values and resonates positively with your audience.
We are dedicated to safeguarding your brand reputation by ensuring that your content always reflects your brand values and resonates positively with your audience.
04 4. Compliance and Risk Management
Beyond content review, we offer comprehensive compliance consultation to ensure that your content adheres to legal and regulatory requirements worldwide, minimizing risk and maintaining compliance standards.
Beyond content review, we offer comprehensive compliance consultation to ensure that your content adheres to legal and regulatory requirements worldwide, minimizing risk and maintaining compliance standards.
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The Power of a Global Team:
01 Multilingualism
Our proficient team is skilled in over 65+ languages, ensuring seamless communication and effective content review across diverse linguistic landscapes.
Our proficient team is skilled in over 65+ languages, ensuring seamless communication and effective content review across diverse linguistic landscapes.
02 Cultural Adaptability
We seamlessly integrate with local cultures and customs, identifying and eliminating harmful content while avoiding cultural conflicts, ensuring content resonates positively with global audiences.
We seamlessly integrate with local cultures and customs, identifying and eliminating harmful content while avoiding cultural conflicts, ensuring content resonates positively with global audiences.
03 Global Coverage
With services spanning across all major continents, we offer comprehensive support in every market, empowering your brand to thrive on a global scale.
With services spanning across all major continents, we offer comprehensive support in every market, empowering your brand to thrive on a global scale.
04 Localization Strategy
Each region boasts a dedicated team equipped with local insights and expertise, ensuring the most efficient and tailored service delivery to meet your specific needs.
Each region boasts a dedicated team equipped with local insights and expertise, ensuring the most efficient and tailored service delivery to meet your specific needs.
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Training and Upskilling:
01 Continuous Training
Our team undergoes ongoing training to stay abreast of the latest industry developments, ensuring they possess the knowledge and skills needed to deliver top-notch content moderation services.
Our team undergoes ongoing training to stay abreast of the latest industry developments, ensuring they possess the knowledge and skills needed to deliver top-notch content moderation services.
• External
02 Seminars
We actively participate in industry seminars and conferences, where we exchange ideas and discuss best practices with international peers. This collaborative approach allows us to stay informed about emerging trends and innovations in content moderation.
We actively participate in industry seminars and conferences, where we exchange ideas and discuss best practices with international peers. This collaborative approach allows us to stay informed about emerging trends and innovations in content moderation.
• Strategy
03 Updates
We continually refine our review strategies based on industry trends and customer feedback. By staying agile and responsive, we ensure that our moderation processes remain effective and aligned with your evolving needs.
We continually refine our review strategies based on industry trends and customer feedback. By staying agile and responsive, we ensure that our moderation processes remain effective and aligned with your evolving needs.
• Technology
04 R&D
Our dedicated research and development team is constantly exploring new technologies to enhance the quality and efficiency of our content moderation services. Through innovation and technology-driven solutions, we deliver superior results for our clients.
Our dedicated research and development team is constantly exploring new technologies to enhance the quality and efficiency of our content moderation services. Through innovation and technology-driven solutions, we deliver superior results for our clients.
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Success Stories:
C Brand:
01 Challenge
Dealing with harmful content on social media platforms, tarnishing brand image.
Dealing with harmful content on social media platforms, tarnishing brand image.
02 Solution
Callnovo provided content cleansing and responded to harmful content promptly.
Callnovo provided content cleansing and responded to harmful content promptly.
03 Result
Positive brand image restored, improving user perception. Languages: English, French, Spanish.
Positive brand image restored, improving user perception. Languages: English, French, Spanish.
FB Company:
04 Challenge
Combatting cyberbullying incidents on social media platforms.
Combatting cyberbullying incidents on social media platforms.
Solution:
Callnovo implemented 24/7 content moderation services.
05 Result
Significant reduction in cyberbullying incidents, enhancing platform safety. Language: English.
Significant reduction in cyberbullying incidents, enhancing platform safety. Language: English.
BD Group:
06 Challenge
Unifying brand image across multiple sub-brands and enhancing user trust.
Unifying brand image across multiple sub-brands and enhancing user trust.
07 Solution
Callnovo provided content moderation for multiple sub-brands.
Callnovo provided content moderation for multiple sub-brands.
08 Result
Consistent brand image established, boosting user trust. Languages: English, Spanish, Chinese, etc.
Consistent brand image established, boosting user trust. Languages: English, Spanish, Chinese, etc.
ZL Gaming App:
Challenge:
Moderating game user comments to improve app store ratings.
09 Solution
Callnovo moderated user comments in Southeast Asia and Eastern Europe.
Callnovo moderated user comments in Southeast Asia and Eastern Europe.
10 Result
Positive user feedback, reflected in improved app store ratings. Languages: English, Vietnamese, Turkish, Thai, etc.
Positive user feedback, reflected in improved app store ratings. Languages: English, Vietnamese, Turkish, Thai, etc.
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Global Content Moderation FAQ
01 Language Support?
We support over 65 languages, covering the main markets of global brands.
We support over 65 languages, covering the main markets of global brands.
02 Moderation Standards?
Our moderation standards adhere to client requirements and local religious and cultural customs, ensuring compliance with regulations while meeting brand needs.
Our moderation standards adhere to client requirements and local religious and cultural customs, ensuring compliance with regulations while meeting brand needs.
03 Service Availability?
Depending on client needs, we offer round-the-clock, 24/7 service.
Depending on client needs, we offer round-the-clock, 24/7 service.
04 Pricing Model?
We offer flexible collaboration models tailored to meet the needs of every client.
We offer flexible collaboration models tailored to meet the needs of every client.
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Customer Testimonials:
01 COO of Renowned Internet Brand
“Since collaborating with Callnovo, our global social media environment has significantly improved.”
“Since collaborating with Callnovo, our global social media environment has significantly improved.”
02 COO of BD International
“Callnovo’s content moderation team’s professionalism, responsiveness, and responsibility are commendable. We are very satisfied with having Callnovo navigate us through the complex world of global content.”
“Callnovo’s content moderation team’s professionalism, responsiveness, and responsibility are commendable. We are very satisfied with having Callnovo navigate us through the complex world of global content.”
03 CMO of ZL Games
“Thanks to Callnovo’s support, the online feedback from our users has become more positive.”
“Thanks to Callnovo’s support, the online feedback from our users has become more positive.”
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