product · herodash
HeroDash is Callnovo’s customer service platform
Calls, tickets, chat, quality control and attendance — one browser tab. Built to run Callnovo’s own multilingual operations, and sold as a product in its own right. It has its own home now.
- $40–60
- Per user per month — cancel any time with 30 days’ notice
- 12h
- From sign-up to ready — runs in Chrome, nothing to install
- 120+
- Countries where it manages 800 and city numbers
- GDPR + HIPAA
- Compliance, on Amazon AWS and Alibaba Cloud
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what it covers
| Voice | 800-number activation and hosting, IVR navigation, call recording, queuing and forwarding |
|---|---|
| Channels | Phone, SMS, email, online chat, social media — one unified inbox |
| Tickets | Automatic ticket creation, task dispatch and collaboration |
| Quality | Manual and AI quality control with real-time call supervision |
| Workforce | Attendance, shift management, screen capture monitoring |
| Reports | KPI dashboards, SLA compliance and management alerts |
questions we get asked
What devices does HeroDash support? HeroDash currently supports Windows and Mac devices. Users can access it simply by opening the Chrome browser.
Can HeroDash be purchased and used independently? Yes, HeroDash can be purchased and used independently. Monthly payment, with the option to cancel at any time with 30 days’ notice.
Who is HeroDash for? HeroDash is tailored for cross-border enterprises aiming to streamline their global customer service operations — core service and management tools within a single software solution.
looking for the software
Pricing, full feature list, free trial — everything lives on the product site.
Go to herodash.ailooking for the people
Callnovo runs multilingual customer service teams in 65 languages — the operations HeroDash was built for.
Request a quote