overview

Indonesian · multilingual delivery

What Callnovo’s Indonesian Call Center Can Do for You?

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where indonesia sits in the world

#4 most populous country in the world — 260 million

#1 largest Islamic population — 205 million Muslims

#5 most internet users in the world — 132 million

#6 largest Emerging Market, after BRIC and Mexico

#1 economy in South-East Asia — US $1 trillion

rankings as cited on this page

capabilities

17 things this team does in Bahasa Indonesia

Customer Service in Bahasa Indonesia
Technical Support in Bahasa Indonesia (Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in Bahasa Indonesia
Back Office in Bahasa Indonesia
E-Mail Support in Bahasa Indonesia
Live Chat in Bahasa Indonesia
Phone Answering in Bahasa Indonesia
Order Management in Bahasa Indonesia
Customer Retention in Bahasa Indonesia
Fraud Monitoring and Investigations in Bahasa Indonesia
Indonesian Social Media Management
Market Survey in Bahasa Indonesia
Amazon Seller Customer Service in Bahasa Indonesia
Ebay Seller Customer Service in Bahasa Indonesia
Aliexpress Seller Customer Service in Bahasa Indonesia
Lazada Customer Service in Bahasa Indonesia
WeChat, BBM Customer Service in Bahasa Indonesia

the market

Why the Indonesian Language Speaking Market Is So Important?

01 Indonesian-Bahasa Indonesia (literally “the language of Indonesia”) is the official language of Indonesia. Callnovo’s Indonesian Call Centeroutsourced call center enables you to access one of the world’s largest emerging economies, Indonesia. Outsource your Indonesian Sales, Customer Service and Tech Support with us and we will assist your growth in the Indonesian language market.

02 Indonesia is the world’s 4th most populous country (260 million), after China, India & USA.

03 Indonesia has the world’s #1 largest Islamic population (205 million Muslims).

04 Indonesia’s economy is the largest in South-East Asia at US $1 trillion.

05 Indonesia is the world’s 6th largest Emerging Market, after Brazil, Russia, India, China (BRIC) and Mexico.

06 Indonesia has the 5th most internet users in the world (132 million).

07 The total size of the Indonesian e-commerce market in 2021 reached 43.351 trillion US dollars (equivalent to 628.6 quadrillion Indonesian rupiahs). It is expected that, by 2025, the entire internet economy will reach 146 billion US dollars with a compound annual growth rate (CAGR) of 20%.

consumers

Indonesian Language Consumer Market Information

01 Despite the huge number of users, Indonesia’s social network usage by percentage of population (34%) is among the lowest in the entire Asia-Pacific region (average 63%).

02 Online Indonesians are best approached with a mobile first strategy. Almost half the population (43%) is accessing the internet via smartphone, the highest rate in South-East Asia.

03 Indonesia has 326.3 million active SIM subscriptions, 126% of the total population, indicating many citizens own more than one mobile device.

04 Indonesia’s population is scattered and culturally diverse, with over 300 distinct ethnicities living on more than 6000 inhabited islands spread out over almost 2 million sq. kms of ocean.

05 Indonesia is a relatively young population with a median age of 29.9 years, making half the population younger than age 30 and the half older.

06 Indonesia has the world’s 4th most Facebook users (77 million), 3rd most Twitter users (24 million), and the world’s #1 most BlackBerry Messenger (BBM) users (91 million).

07 BBM Messenger (including BBM Money instant mobile payments) for Android is the most popular smartphone app in Indones

08 The e-commerce industry in Indonesia is experiencing a robust growth, with a multitude of online shopping platforms establishing their presence, including Lazada (acquired by Alibaba), Zalora, Tokopedia, MatahariMall, Blibli, OLX, KasKus, and Bukalapak.com.

260M: World’s 4th most populous country
132M: Internet users — 5th most in the world
$1T: Largest economy in South-East Asia
43%: Access the internet via smartphone — highest in South-East Asia

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