callnovo’s strengths
High Cost-efficiency
We excel in optimizing the cost for our clients, seamlessly transforming cost centers into profit centers.
01
High Cost-efficiency
- We excel in optimizing the cost for our clients, seamlessly transforming cost centers into profit centers.
- With our competitive edge, your brand gains a market advantage, standing out amidst the competition.
- We excel at optimizing costs for our clients, seamlessly transforming cost centers into profit centers.
02
High-Quality Customer Service Experience
- Transcending borders and fostering genuine connections.
- With every call and every interaction, we carry your brand’s reputation.
- With professional training and advanced technology, we uphold industry standards while surpassing customer expectations.
- Language diversity is our strength, enabling us to cater to your global clientele effectively.
- The perfect combination of technology and management ensures that
- every customer service representative and customer is respected and understood.
- Choose Callnovo, and embark on a high-quality service journey for your customers.
03
15+ Global Customer Service Operations Centers
- Our extensive network of operations centers, spanning 16+ locations globally, enables us to deliver native language and localized customer support worldwide.
- This strategic setup maximizes native language usage while minimizing operational costs.
- Multiple locations within the same language serve as fail-safe backups for uninterrupted service delivery
04
65+ Service Languages
- Wide Language Coverage: We offer call center outsourcing services, customer support, technical assistance, and more in over 65 languages. Our proficient staff, many of whom are bilingual or trilingual, possess native-level language skills, ensuring effective communication and support across diverse linguistic landscapes.
MandarinSpanishVietnameseHmongHindiJapaneseGermanDutchCzechRomanianFinnishCantoneseFrenchKhmerIndonesianUrduKoreanTagalogHungarianGreekTurkishArabicEnglishThaiLaoMalayPunjabiRussianUkrainianItalianHebrewSwedishPortuguese
05
Choose your preferred CRM platform or Callnovo’s powerful HeroDash.
- hoose between your preferred CRM platform or leverage our powerful HeroDash all-in-one solution. Our team is adept at operating various CRM and contact center software, including Salesforce, Zendesk, HubSpot, Zoho, and more. HeroDash offers a myriad of features, facilitating seamless communication, data management, and quality assurance.
06
Security First; Callnovo protects data security.
- Our team undergoes rigorous security training and adheres to strict protocols to safeguard sensitive information.
- We prioritize data security, ensuring confidentiality and compliance with GDPR and HIPAA standards.
- 24/7 real-time monitoring, not letting any risks slip by.
- Choose Callnovo for rock-solid information security for your business.
- With 24/7 real-time monitoring and a paperless office environment, we offer rock-solid information security for your business needs.
put the strengths to work