overview

French Call Center · multilingual delivery

Why the French Language Speaking Market Is So Important

Callnovo’s native outsourced French call center solution enables you to access the massive global French speaking marketplace, including France, Canada, Africa and the E.U.

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a language that is still growing

270M

today

able to speak French worldwide

~500M

2025

Université Laval projection

~700M

2050

OIF estimate — 80% in Africa

French speakers worldwide — current count and published projections, as cited on this page

the market

French is a Global Language of Business

French is the fastest growing language on the African continent, where it has become a first language in some urban areas, and is linked with the expansion of education and rapid population growth in Sub-Saharan Africa.

Given the demographic prospects of the French-speaking nations of Africa, Forbes released an article in 2014 which claimed that French “could be the language of the future”. In 2011, Bloomberg Business week ranked French the third most useful language for business, after English and Mandarin.

Callnovo has a native French call center solution to help position the Francophone market as a key pillar of your business.

capabilities

What Callnovo’s French Speaking Call Center Can Do For You

Customer Service in French
Technical Support in French (Level I, Level II and Level III Support)
Sales, Cross-Sell and Up-Sell in French
Back Office in French
E-Mail Support in French
Live Chat in French
Phone Answering in French
Order Management in French
Customer Retention in French
Phone Answering Service in French
Fraud Monitoring and Investigations in French
French Social Media Management
Market Survey in French
Amazon Seller Customer Service in French
Ebay Seller Customer Service in French
Aliexpress Seller Customer Service in French
Taobao Customer Service in French
Tmall Customer Service in French
JD Customer Service in French

consumers

French Language Consumer Market Information

01 English and French are both official languages in Canada. There are 8 million French people in Quebec.

02 75 million people worldwide speak French as a main or first language. Approximately 270 million people are able to speak the language.

03 French is the official language in 29 countries; 57 states countries, and regions are identified as being Francophone.

04 French is the third most spoken language in Europe after German and English.

05 France is the third leading European e-commerce market (EUR 51.1 billion) after the U.K. and Germany.

06 The French consumer is tech savvy; 89% of internet users have shopped online and 19% of online consumers are shopping across borders.

07 42% of internet users in France said that they use their own language to make purchases on the internet.

08 According to a demographic projection led by the Université Laval and the Réseau Démographie de l’Agence universitaire de la francophonie, total French speakers will number approximately 500 million people in 2025.

09 The Organisation internationale de la Francophonie estimates 700 million by 2050, 80% of whom will be in Africa.

270M: People able to speak French worldwide
29: Countries with French as an official language
€51.1B: French e-commerce market — 3rd largest in Europe
24/7: Native French coverage across time zones

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