about callnovo · since 2004
Introduction to Callnovo Contact Center Services
\nFounded in 2004, with headquarters in Toronto, Canada, and Shenzhen, China, we operate 16+ centers worldwide, boasting a workforce of nearly 1,800 dedicated customer service representatives proficient in over 65 languages.
who we are
Callnovo Contact Center stands as a beacon of excellence in the realm of global customer service outsourcing.
Founded in 2004, with headquarters in Toronto, Canada, and Shenzhen, China, we operate 16+ centers worldwide, boasting a workforce of nearly 1,800 dedicated customer service representatives proficient in over 65 languages.
Our proprietary HeroDash cloud platform, equipped with advanced AI capabilities, revolutionizes customer service management for enterprises worldwide.
the floor, the people
Real rooms, real teams — photographed, not staged
Photos from Callnovo’s own operations centers, as published on callnovo.com.
the brand
Callnovo derives its name from the fusion of “Call” symbolizing communication and “Novo” representing innovation. This reflects our commitment to driving innovation across our call center services, from global deployment strategies to cutting-edge technology platforms, ensuring operational excellence in a dynamic landscape.
Positioned as a premier global customer service and technical support outsourcing provider, Callnovo offers a comprehensive suite of services, encompassing operations and technology, to facilitate the international expansion of businesses of all sizes.
is to emerge as a globally recognized leader in multilingual customer service outsourcing.
is Empowering businesses with localized multilingual customer service for unparalleled global operations.
core values · history
- Customer-centricity: Prioritize customer needs above all.
- Communication: Foster enthusiastic and efficient communication.
- Accountability: Embrace responsibility and ownership at all levels.
- Innovation: Encourage continuous exploration and innovation.
- Responsibility: Focus on building core competitiveness for sustainable growth.
Established in Toronto in 2004, Callnovo initially provided telemarketing services for North American industries.
Evolving with technological advancements, we transitioned to offering multilingual customer service, technical support outsourcing, and Contact Center As-a-Service (CCaaS) for global SMEs, expanding our operations across diverse regions and languages.
why callnovo
3 Reasons to Choose Callnovo for Global Customer Service Outsourcing tailored to Enterprises Expanding Overseas
Callnovo supports over 65 native languages including English, Spanish, Russian, Korean, Japanese, French, Vietnamese, Indonesian, Malay, Thai, Portuguese, German, Dutch, Italian, and others. It covers over 250 countries and regions, serving a population of 5 billion and more.
From business negotiations and technical integration to long-term successful operational management, the Callnovo’s team provides full-process, efficient, and thoughtful service for brand owners.
Callnovo has independently developed an omni-channel cloud communication platform and CRM customer relationship management system. It integrates toll-free phone numbers from over 120 countries, two-way SMS numbers, email, Facebook, Amazon, Shopify, and other remote attendance, quality control, management, learning, and evaluation integrated SaaS platforms.
key information at a glance
One-Stop Solution，Multi-Language，Cost-Effective, Friendly
Minimum Terms of Commitment
6 months
Hours Operations
24/7 service across 16+ global centers
MOQ of Agents to Start
1 agent
Service
All Inclusive Full Outsourcing, Staffing, Seat Leasing
Global Operations Centers
16+
Company Type
Privately Held
Year of Company Foundation
2004
Quality Management
ISO90001 Certified, HIPAA Certified
Cost
Low-cost, cost-effective global solutions
Service Channels
Phone, SMS, Email, Online Chat, Social Media
Employee
1800+
Payment Currency
USD, RMB; Bank transfer, Telegraphic transfer, Paypal, etc.
65+ Languages
Single language, bilingual, and trilingual service and talent options are available.
Our language offerings span a vast spectrum, catering to diverse markets worldwide, including North America, Western Europe, Asia-Pacific, Nordic, Eastern Europe, Middle East, Latin America, and Africa. Whether single-language or multilingual support, we tailor solutions to meet every client’s unique needs.