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Your One-Stop Solution for Cross-border Ecommerce.
01 24/7/365 Availability
Never miss a call from any corner of the world with our round-the-clock support.
Never miss a call from any corner of the world with our round-the-clock support.
02 Global Operations
With over 15 operations centers worldwide and proficiency in 65+ native languages, we ensure seamless communication with your diverse customer base, at all times.
With over 15 operations centers worldwide and proficiency in 65+ native languages, we ensure seamless communication with your diverse customer base, at all times.
03 Omnichannel Support
From phone and email to live web chat, SMS, and social media, we offer a variety of communication channels, empowering customers to engage with your brand on their terms.
From phone and email to live web chat, SMS, and social media, we offer a variety of communication channels, empowering customers to engage with your brand on their terms.
04 Cost-Effective Solutions
We maximize native language usage while optimizing costs, providing you with high-value services without breaking the bank.
We maximize native language usage while optimizing costs, providing you with high-value services without breaking the bank.
05 Expert Management Team
Benefit from the expertise of our global core management team, which possesses an in-depth understanding of the operational needs of brands venturing into global markets.
Benefit from the expertise of our global core management team, which possesses an in-depth understanding of the operational needs of brands venturing into global markets.
Callnovo® Cross Border E-commerce Outsourcing Srevices
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Achieve Outstanding Results, Effortlessly!
01 Elevating Customer Satisfaction to New Heights
Experience seamless transformations with every call, email, and chat, fostering lasting customer satisfaction and brand loyalty effortlessly.
Experience seamless transformations with every call, email, and chat, fostering lasting customer satisfaction and brand loyalty effortlessly.
Boost sales conversion rates, mitigate negative reviews, amplify positive feedback, and minimize return rates for unparalleled success.
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The Power of Transparency
Gain access to comprehensive operational metrics, empowering cross-border e-commerce sellers to manage their remote operations teams.
Assist brands in selecting 800 customer service numbers across 120+ countries, enhancing global accessibility.
Efficiently navigate recruitment, training, and skill assessment processes with our seamless solutions.
Experience worry-free technical integration and full support online, ensuring a smooth transition.
Access real-time KPI, CSAT, and SLA indicators, fostering transparency and informed decision-making.
Benefit from clear-cut responsibilities and prompt responses from our dedicated global operations team.
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Enhanced Customer Service Experiences with Cloud Technology Platforms
Discover a wealth of expertise with our global operations teams, proficient in over 30+ customer service platforms worldwide.
Choose any customer service CRM platform you like.
Harness the capabilities of the robust HeroDash solution.
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Common Service Scenarios
Product Consultation
Troubleshooting and Tech Support
Customer Education
Returns and Exchanges
Fault Diagnosis
Parcel Inquiries
Order Follow-up
Product Feedback
CSAT Surveys
Customer Follow-Up
Email
Phone
In-App Support
Social Media
Live Chat
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Optimal Multilingual Customer Service Channels for Global E-commerce Categories
Specific service methods should be customized according to business needs and the characteristics of target customers.
Product Category
Popular Products
Optimal Channels
01 Consumer Electronics
TVs, Tablets, Smartphones, Laptops, Cameras, Headphones, Smart Home Devices, etc.
TVs, Tablets, Smartphones, Laptops, Cameras, Headphones, Smart Home Devices, etc.
24/7 Online Chat Support, Email Support, Phone Support
02 Daily Necessities
Cleaning Supplies, Tissues, Detergents, Tableware, Kitchenware, etc.
Cleaning Supplies, Tissues, Detergents, Tableware, Kitchenware, etc.
Online Chat Support, Email Support
03 Clothing, Shoes, and Jewelry
Women’s, Men’s, Children’s Clothing, Shoes, Jewelry, Watches, etc.
Women’s, Men’s, Children’s Clothing, Shoes, Jewelry, Watches, etc.
Online Chat Support, Social Media Customer Service, Email Support
04 Health and Beauty
Skin Care, Cosmetics, Perfume, Hair Products, Health Supplements, Personal Care Devices, etc.
Skin Care, Cosmetics, Perfume, Hair Products, Health Supplements, Personal Care Devices, etc.
24/7 Online Chat Support, Social Media Customer Service, Phone Support
05 Home and Kitchen
Furniture, Decorations, Kitchen Appliances, Bedding, Cooking Utensils, etc.
Furniture, Decorations, Kitchen Appliances, Bedding, Cooking Utensils, etc.
Email Support, Phone Support, Online Chat Support
Movies, Music, and Games
DVDs, Music CDs, Video Games, Board Games, etc.
Email Support, Online Chat Support
06 Books and Education
Paper Books, E-Books, Educational Software, Textbooks, Learning Materials, etc.
Paper Books, E-Books, Educational Software, Textbooks, Learning Materials, etc.
Email Support, Social Media Customer Service
Baby and Toddler Products
Strollers, Diapers, Baby Food, Children’s Toys, etc.
Phone Support, Email Support, Online Chat Support
Pet Supplies
Pet Food, Toys, Beds, Training Supplies, etc.
Online Chat Support, Email Support
Food and Beverages
Imported Food, Snacks, Beverages, Fresh Food, etc.
Phone Support, Email Support, Social Media Customer Service
07 Sports and Outdoors
Sports Shoes, Sportswear, Outdoor Equipment, Fitness Equipment, etc.
Sports Shoes, Sportswear, Outdoor Equipment, Fitness Equipment, etc.
Online Chat Support, Phone Support, Email Support
08 Computers and Office Supplies
Laptops, Printers, Office Chairs, Paper, Office Equipment, etc.
Laptops, Printers, Office Chairs, Paper, Office Equipment, etc.
24/7 Online Chat Support, Email Support, Phone Support
Home Improvement
Hand Tools, Power Tools, Paint, Lighting, etc.
Email Support, Phone Support, Online Chat Support
09 Garden and Outdoors
Garden Tools, BBQ Supplies, Camping Equipment, Outdoor Furniture, etc.
Garden Tools, BBQ Supplies, Camping Equipment, Outdoor Furniture, etc.
Online Chat Support, Email Support
10 Automotive and Industrial
Auto Parts, Industrial Supplies, Safety Equipment, Car Cleaning Products, etc.
Auto Parts, Industrial Supplies, Safety Equipment, Car Cleaning Products, etc.
Phone Support, Email Support, Online Chat Support
Why choose Callnovo?
65+ languages
15+ Global Operating Centers
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Why choose Callnovo?
Making every service a pleasant brand experience for customers.
01 Easily Overcome Language Barriers with 65+ Global Languages
Whether your business market is in Europe, America, Southeast Asia, Africa, the Middle East, etc., we can quickly match you with native-level customer service staff to achieve barrier-free communication and service.
Whether your business market is in Europe, America, Southeast Asia, Africa, the Middle East, etc., we can quickly match you with native-level customer service staff to achieve barrier-free communication and service.
02 1-to-1 Account Managers Assist in Project Management Throughout
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
03 Full-Channel Service Support
We support multiple service channels such as phone, email, online chat, and social media, effectively solving customer problems, improving customer satisfaction, reducing customer churn rate, and increasing market share.
We support multiple service channels such as phone, email, online chat, and social media, effectively solving customer problems, improving customer satisfaction, reducing customer churn rate, and increasing market share.
15+ Overseas Operations Centers
04 Zero Time Difference, Efficient Service
Our 15+ overseas operations centers are distributed across different time zones globally, providing 24-hour non-time-difference services, offering customers an efficient and convenient service experience.
Our 15+ overseas operations centers are distributed across different time zones globally, providing 24-hour non-time-difference services, offering customers an efficient and convenient service experience.
05 Self-Developed CRM Customer Relationship Management System
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
Our professional management team provides customers with comprehensive, thoughtful, and efficient detailed management, regularly tracking service quality and conducting reviews to ensure the successful operation of the project.
06 Flexible Scheduling Management for Peak and Off-Peak Seasons
According to different seasons or the business volume of peak and off-peak seasons, we flexibly adjust the scheduling, effectively use human resources, reduce costs, respond better to market changes, and provide support for the development of the enterprise.
According to different seasons or the business volume of peak and off-peak seasons, we flexibly adjust the scheduling, effectively use human resources, reduce costs, respond better to market changes, and provide support for the development of the enterprise.
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65+ languages
Options for monolingual, bilingual, and trilingual services and talent are available
01 North America
English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
English, French, Spanish, Mandarin, Cantonese, Russian, Korean, etc.
02 Western Europe
English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
English, Spanish, French, German, Italian, Portuguese, Dutch, etc.
03 Asia Pacific
Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Mandarin, Cantonese, English, Japanese, Korean, Thai, Mongolian, Malay, Vietnamese, Lao, Khmer, Burmese, Hindi, etc.
Nordic:
Finnish, Swedish, Norwegian, Danish, etc.
Eastern Europe: Polish, Greek, Romanian, Turkish, Russian, Bulgarian, Hungarian, Serbian, Czech, etc.
Middle East:
Arabic, English, etc.
Latin America: Spanish, Portuguese, French, Creole, etc.
Africa: English, French, Swahili, etc.
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15+ Global Operating Centers
Customizing the best global operation strategy and deployment according to customers’ cross-border requirements.
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The first choice for global customer service outsourcing for numerous brands expanding overseas.
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