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Latest from the field
January 16, 2023
Multilingual Call Center Services for Global Business Expansion (Part 1 of a Part-2 Series)
We share part 1 of our 2-part series; find out inside what multilingual call center services are and how your go-global brand can benefit.
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January 13, 2023
How an Omnichannel eCommerce Strategy can Boost your eCommerce Seller’s Global Sales
To boost your eSeller's global sales, an omnichannel eCommerce strategy is vital; find out inside how you can take advantage.
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January 5, 2023
eCommerce Outsourcing/eCommerce Customer Service Outsourcing Best Practices to Ensure Stronger Customer Loyalty
Check our guide on eCommerce outsourcing advantages & best practices to enhance customers' CX in a way that builds stronger brand loyalty.
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December 7, 2022
Dental Office HIPAA Compliance 2022: Part 2 of our Detailed Guide to 10 Best Practices
To evade unlawfully-leaking dental patients' data to unauthorized entities, follow these dental office HIPAA compliance best practices.
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December 2, 2022
Dental Office HIPAA Compliance 2022: Part 1 of our Detailed Guide to 10 Best Practices
Ensure your dental practice complies with HIPAA regulations and protects patient data effectively. Discover best practices for dental office HIPAA compliance, from staff training to modern electronic recordkeeping, and learn how Callnovo’s HIPAA-certified call center can help safeguard sensitive health information.
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November 28, 2022
Callnovo Proudly-receives Finalist Spot in Markham’s Annual Business Excellence Awards (32nd)
Callnovo Contact Center proudly-receives a finalist spot in the Markham Annual Business Excellence Awards (32nd).
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November 23, 2022
HIPAA Call Center Requirements & How to Choose a HIPAA Compliant Call Center
Let's look at HIPAA call center requirements for choosing a viable HIPAA compliant call center and ensuring your patients' data is secure.
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November 2, 2022
12 Help Desk Metrics & Help Desk Performance Metrics to Ensure Stellar Customer Engagement
Our guide to help desk metrics / help desk performance metrics guarantee customer-centric service leading to strong, long-term brand loyalty.
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