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Latest from the field
April 26, 2021
Interpersonal Skills (Customer Service): Their Benefits and the Importance of Customer Service Outsourcing
Interpersonal skills training can help your customer service teams provide superb customer experiences that secure long-term sales success.
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April 12, 2021
Workforce Management (WFM): Benefits, Best Practices, and the Importance of Customer Service Outsourcing Solutions
Workforce Management - its benefits and best practices; futhermore, you will also see how customer service outsourcing can further help.
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April 6, 2021
KPI (Key Performance Indicators) for Live Web Chat: Their Metrics and the Importance of Customer Service Outsourcing
Become informed on live chat key performance indicators (KPI) - and, learn about the importance of customer service outsourcing.
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March 29, 2021
U.S. Live Chat Etiquette and the Importance of Outsourced Customer Service
U.S. Live Chat Etiquette: how to uphold live chat customer service standards - and, check-out the benefits of customer service outsourcing.
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March 17, 2021
Shopee Thailand and Lazada Thailand: Behind Each eCommerce Platform’s Sales Success, Callnovo is Ready to Help Cross-border eCommerce Sellers with Exceptional Localized Customer Service in the Thai Language
Shopee Thailand / Lazada Thailand: Information on Preferred Seller Perks and How to Maintain Seller Service Standards
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March 12, 2021
Tier 1 Tech Support Employee Highlight: Diego Orbegoso – Callnovo’s Bolivian Tech Support Team Leader for a Solar Energy Inverter Business
Read Callnovo's interview with its tier 1 tech support team leader, Diego Orbegoso, on leadership role for a solar energy inverter business.
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March 9, 2021
English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-proficient Bilingual Bolivian English/Spanish Speakers
English customer service outsourcing in Bolivia is beneficial due to the country's high literacy success; find out how Callnovo can help.|English customer service outsourcing in Bolivia is beneficial due to the country's high literacy success; find out how Callnovo can help.
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March 5, 2021
Malaysia eCommerce Market – its Dominance and Shopee’s Success: Callnovo’s Localized Customer Service in the Malaysian Language Can Successfully Help Global eCommerce Sellers
Malaysia eCommerce market - Shopee Maylasia: here's how localized customer service helps eCommerce sellers maintain Preferred Seller status.
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